Terms of use

sleepntrip is a search and booking agent. We find the room and pass your booking to the hotel or to the supplier that holds it. The stay itself is sold to you by the hotel, and these terms explain exactly who is responsible for what.

1 · Who we are, and what we do

sleepntrip ("we", "us") operates this website. We are an intermediary: we display rooms, apply our own standard to them, and place a booking on your behalf with the hotel or with the wholesale supplier that distributes it.

We are not the hotel and we are not the owner of the room. The contract for your stay is between you and the hotel. Our contract with you covers the search, the booking we place, and the information we show you — nothing more.

2 · The standard we apply

We only list a room when, at the time we read it, it is:

• in a hotel — not a hostel, a dormitory or a guesthouse;
• a private room with a double bed and its own bathroom;
• rated 8.0 or higher, on at least 50 published reviews;
• within the nightly price shown on the page for that city;
• offered with free cancellation up to the date we display.

Where several listings describe the same building, we show it once. This is our editorial judgement, not a claim that no other room exists in that city.

3 · Prices and what they cover

The price on a room card is the price of the room, for the nights and the two guests you searched for, including any VAT charged by the hotel. We add no booking fee, no service fee and no card fee.

Some cities levy a tourist or city tax that the hotel collects at the desk on arrival. That tax is set by the local authority, not by us and not by the hotel. Where we know of one we say so on the room; it is never included in the price you pay us.

Extras you arrange directly with the hotel — parking, breakfast, a late departure, the minibar — are between you and the hotel.

4 · Your dates

5 · Making a booking

When you book, you confirm that you are at least 18 and legally able to enter into this contract, and that the guest details you give us are true and complete. Your booking is confirmed when we send you a confirmation containing a reference number — not before.

If the room is no longer available when we place the booking, we will tell you promptly and take nothing from you.

6 · Cancelling and refunds

Every room we list can be cancelled free of charge until the date shown on the room and repeated on your confirmation. The full terms, including what happens after that date, are set out on our cancellation and refunds page, which forms part of these terms.

7 · What the hotel is responsible for

The hotel is responsible for the room, the building, its staff, its facilities, its safety, and for honouring the booking. Complaints about the stay should be raised with the hotel first — they are the only ones who can fix a problem while you are standing in it. Tell us as well, and we will help where we can.

8 · What we are responsible for

We are responsible for placing your booking accurately and for the information we publish about a room. Hotel descriptions, photographs, ratings and availability reach us from the hotel and from our suppliers; we pass them on in good faith and correct anything we find to be wrong.

We are not liable for the acts or omissions of a hotel, for events outside anyone's control — weather, strikes, closures, civil disruption — or for indirect losses such as missed flights or lost earnings. Nothing here limits any liability that cannot lawfully be limited.

9 · Travel documents and insurance

Passports, visas, entry rules and health requirements are your responsibility. We strongly recommend travel insurance, which typically covers what a free cancellation window does not.

10 · Changes to these terms

We may update these terms. The version that applies to your booking is the one published on the day you booked, and we keep a copy of it with your reservation.

11 · Law and contact

These terms are governed by Israeli law, and the courts of Israel have jurisdiction. Write to us at hello@sleepntrip.com.